Privacy Policy

Effective date: 21/October/2025

we respect your privacy. This Policy explains what data we collect, how we use it, who we share it with, and the choices you have.

1) Information We Collect

Order & Account Data: name, email, phone, billing & shipping address, order details.
Payment Data: payment method details processed by our secure payment partners (we don’t store full card numbers).
Support Data: messages sent via contact form, email, WhatsApp, or social media.
Device & Usage Data: IP address, browser/device type, pages viewed, referral URLs, approximate location.
Cookies & Pixels: used for core site features, analytics, and marketing (see Cookies section).

2) How We Use Your Information

Process and deliver orders, provide invoices and order updates.
Respond to inquiries, returns, warranty and support requests.
Improve our website, products, and user experience.
Prevent fraud and enhance the security of our services.
Send service messages (order confirmations, shipping alerts). With your consent, send marketing by email/SMS/WhatsApp (you can opt out anytime).

3) Legal Basis (where applicable)

Contract: to fulfil your order and provide services.
Legitimate interests: site security, fraud prevention, basic analytics.
Consent: newsletters, SMS/WhatsApp marketing, optional cookies.
Legal obligations: tax/accounting, consumer protection laws.

4) Sharing & Disclosure

We share data only with trusted partners to run our store:

Platform & Hosting: our ecommerce platform and hosting providers.
Payment Gateways: to process secure payments (they receive payment info directly).
Couriers/Logistics: to deliver your parcels (name, address, phone).
Analytics & Marketing Tools: to measure performance and show relevant ads.

We do not sell your personal data.

5) Cookies, Pixels & Tracking

We use necessary cookies for checkout/login, and (with consent where required) analytics/advertising cookies such as Google Analytics, Meta Pixel, etc. You can manage cookies in your browser settings or via any banner provided.

6) Data Retention

Order records: kept for the period required by law (e.g., tax/accounting).
Support communications: kept as needed to resolve your request and for internal record-keeping.
Marketing data: kept until you unsubscribe or request deletion.

7) Your Rights

Subject to local law, you may have the right to: access, correct, update, or delete your personal data; object to/limit certain processing; and withdraw consent (for marketing) at any time.

To exercise your rights, contact us at ymartpakistan@gmail.com or WhatsApp 0323 9507652.

8) Children

Our site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

9) Security

We use administrative, technical, and physical safeguards to protect your data. No method is 100% secure, but we continually improve our protections.

10) International Transfers

Depending on our service providers, your data may be processed outside your country. We take steps to ensure appropriate protections are in place.

11) Do Not Track

Some browsers offer a “Do Not Track” signal; our site may not respond to DNT signals but you can control cookies via your browser or consent tools.

12) Updates to This Policy

We may update this Policy from time to time. The latest version will always be available on this page with the “Effective date” noted at the top.

13) Contact Us

Y Mart Pakistan
WhatsApp: 0323 9507652
Email: ymartpakistan@gmail.com